When you register for a Show Pass or book an Experience online you do so under the terms and conditions set out below.

Payment Terms

All prices shown are inclusive of UK VAT. Unfortunately we are not able to offer refunds for any online ticket or Experience purchases under normal circumstances where the show is able to go ahead, so please make your booking selection carefully.

Show Cancellation/Postponement

If circumstances arise where we are forced to postpone the show we will automatically transfer your tickets to the new dates, but if you prefer you can request a full refund. If the show is cancelled entirely we will issue refunds to all ticket purchasers. Depending on the payment method used we may need to contact you to process your refund.

Children Under 16

Accompanied children under 16 years do not need to register for access to the event. Therefore visitor registration is restricted to only those who are 16 years or older.

Admission

All visitors will be required to present their ticket upon arrival. This can be printed or on-screen, we just need to be able to scan the included QR code and check that the name on the ticket matches our guest list. You may be required to prove your identity matches the name stated on the ticket. A driving licence, student ID, passport or credit/debit card are all acceptable proof of identity.

To help ensure the safety of everyone present at the event, please be aware that discretionary bag searches may be carried out at the gate to screen for items that could pose a risk to people or property.

The Elite Events London is a family-friendly event so we also reserve the right to block admission or remove from the event anyone we believe is under the influence of alcohol or drugs, or behaving in an anti-social way that is likely to negatively impact other attendees, exhibitors or staff.

Questions?

If you have any questions about our terms & conditions please contact us by email at tickets@theeliteevents.com. If your enquiry concerns an existing ticket purchase please include your full name and, if you have it, your booking reference number with your message to help us locate your booking

Last Updated: 8 May 2026